Frequently Asked Questions
🚚 Shipping & Orders
How long does shipping take?
Most orders ship within 1–4 business days. Delivery times vary by location, typically 5–20 business days within the U.S.
Do you offer international shipping?
Currently, we only ship within the United States.
How can I track my order?
After your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.
🔌 Products & Compatibility
Are your cables compatible with commercial/industrial equipment?
Yes, our cables are engineered to meet industrial standards and are suitable for both commercial and industrial use cases.
What cable should I use for 10G Ethernet?
We recommend Cat6A or Cat8 cables for 10G Ethernet networks. Cat8 is ideal for short-distance, ultra-high-speed connections.
Do you sell fiber optic cables?
Yes. We offer both single-mode and multi-mode fiber optic cables with a variety of connector options and lengths.
♻️ Returns & Warranty
What is your return policy?
We offer a 30-day return window for unused and unopened products. Please contact support to initiate a return request.
Do your products come with a warranty?
All WiresFusion products come with a 1-year limited warranty covering manufacturing defects and material faults.
🛠️ Technical Support
Can you help me choose the right cable?
Yes, our support team is happy to assist. Reach out with your setup details and we’ll recommend the right products for your application.
I received the wrong item. What should I do?
Please contact us with your order number and product details. We’ll resolve the issue quickly and send the correct item.
👤 Accounts & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows for faster checkouts and order tracking.
Can I edit or cancel my order after placing it?
If your order hasn’t shipped yet, we can help update or cancel it. Please contact us as soon as possible after placing the order.
Still have questions? Contact our team — we're here to help.